INTRODUCTION
Welcome to The Metabolic Matrix ("Company," "we," "our," or "us"). We are committed to protecting your privacy and safeguarding the personal and wellness-related information you share with us.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you:
Visit our website
Participate in our coaching or educational programs
Complete intake forms or questionnaires
Communicate with us by email, text, phone, or online platforms
Purchase services or products
Engage with educational materials, wellness content, or affiliated partner offerings
By accessing our website or using our services, you consent to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
Personal Information
We may collect personal information including:
Full name
Email address
Phone number
Mailing address
Date of birth
Payment and billing information
Emergency contact information (if applicable)
Wellness & Health-Related Information
As part of our wellness coaching and educational services, we may collect information such as:
Lifestyle habits
Nutrition information
Exercise history
Hormone-related questionnaires
Menopause/perimenopause symptom information
Supplement usage
Wellness goals
Sleep, stress, and energy information
General wellness history
IMPORTANT: The Metabolic Matrix is not a medical practice and does not provide medical diagnosis, treatment, or prescriptions.
Technical Information
We may automatically collect:
IP address
Browser type
Device information
Website usage data
Cookie and analytics data
Referral sources
Pages visited and time spent on site
2. HOW WE USE YOUR INFORMATION
We may use your information to:
Provide coaching and educational services
Deliver wellness program materials
Personalize your wellness experience
Process payments and purchases
Respond to customer service inquiries
Send newsletters, updates, and educational content
Improve our website, services, and user experience
Communicate regarding appointments, programs, or support
Maintain internal business records
Comply with legal obligations
3. NO MEDICAL CARE OR PROVIDER-PATIENT RELATIONSHIP
The Metabolic Matrix provides educational and wellness coaching services only.
We do not:
Practice medicine
Diagnose conditions
Prescribe medications
Provide medical treatment
Replace licensed healthcare providers
Participation in our programs does not create a provider-patient relationship.
Any medical decisions should be made in consultation with a licensed healthcare professional.
If medical services, hormone therapy, peptide therapy, or prescription services are discussed or referenced, such services are provided solely by independent licensed medical providers.
4. HOW WE SHARE INFORMATION
We do not sell your personal information.
We may share information with trusted third parties including:
Payment processors
Scheduling software providers
Email marketing platforms
Technology vendors
Independent medical providers (only when authorized by you)
Legal authorities when required by law
Third-party providers are expected to maintain reasonable security measures for protecting your information.
5. AFFILIATE RELATIONSHIPS & THIRD-PARTY LINKS
The Metabolic Matrix may participate in affiliate marketing relationships.
This means we may receive compensation when users purchase products or services through affiliate links or referrals.
Affiliate relationships may include:
Wellness products
Supplements
Peptide companies
Educational resources
Telehealth or wellness providers
We only recommend products or services we believe may be valuable; however, all purchasing decisions are your responsibility.
Third-party websites and providers operate independently and have their own privacy policies.
6. DATA SECURITY
We implement commercially reasonable safeguards designed to protect your information.
However, no online transmission or storage system can be guaranteed to be completely secure.
By using our services, you acknowledge and accept these inherent risks.
7. RETENTION OF INFORMATION
We may retain personal information for as long as reasonably necessary to:
Provide services
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce agreements
8. YOUR PRIVACY RIGHTS
Depending on your state or jurisdiction, you may have rights to:
Request access to your information
Request correction of inaccurate information
Request deletion of information
Opt out of marketing communications
Request information about how your data is used
To exercise these rights, contact:
Email: [email protected]
9. EMAILS, TEXTS & MARKETING COMMUNICATIONS
By providing your contact information, you consent to receiving:
Educational emails
Program updates
Marketing communications
Wellness content
Appointment reminders
Promotional offers
You may unsubscribe from marketing emails at any time using the unsubscribe link included in emails.
Message and data rates may apply for text communications.
10. COOKIES & ANALYTICS
We may use cookies, pixels, and analytics tools to:
Improve website functionality
Understand user behavior
Analyze website traffic
Support advertising and retargeting efforts
You may disable cookies through your browser settings; however, some features of the website may not function properly.
11. CHILDREN'S PRIVACY
Our services are intended for individuals 18 years of age or older.
We do not knowingly collect personal information from children under 18.
12. HIPAA DISCLAIMER
The Metabolic Matrix is not a healthcare provider or covered entity under HIPAA.
While we strive to protect your information using reasonable safeguards, information shared through coaching, educational services, forms, email, or messaging platforms may not be protected under HIPAA regulations.
If you are working with an independent medical provider, that provider may have separate HIPAA policies governing medical services.
13. DISCLAIMERS
All wellness information provided by The Metabolic Matrix is intended solely for educational and informational purposes.
Nothing on this website, within programs, or in communications should be interpreted as:
Medical advice
Medical diagnosis
Medical treatment
Prescription recommendations
Healthcare services
Always consult with your physician or qualified healthcare provider before making healthcare decisions.
14. LIMITATION OF LIABILITY
To the fullest extent permitted by law, The Metabolic Matrix and its owners, employees, contractors, affiliates, and partners shall not be liable for:
Health outcomes
Injuries
Adverse reactions
Side effects
Losses or damages
Decisions made based on educational content
Participation in wellness programs is voluntary and at your own risk.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
Changes become effective immediately upon posting.
Continued use of our website or services after updates constitutes acceptance of the revised Privacy Policy.